Terms and Conditions

Welcome to Cruisesupportbooking!

These terms and conditions outline the rules and regulations for the use of Cruisesupportbooking's Website, located at Skyalliance Travels LLC, 18 Valentino Dr, Old Bridge, NJ 08857, USA.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Cruisesupportbooking if you do not agree to take all of the terms and conditions stated on this page.

These Terms and Conditions (“Agreement”) govern your use of services provided by Cruisesupportbooking, a licensed cruise travel agency. By booking a cruise through us, you agree to comply with the following terms and conditions.

1. Booking and Reservation

• All cruise bookings must be made through Cruisesupportbooking via our website, email, phone, or in person.

• A booking is considered confirmed once we receive a completed reservation form and deposit or full payment, depending on the cruise line’s policies.

• You must provide accurate and complete information when making a booking, including personal details, travel dates, and payment information.

2. Payment Terms

• A deposit is typically required at the time of booking. Full payment is due by the specified deadline indicated in your confirmation email or cruise line agreement.

• Payment can be made via credit card, debit card, or any other approved payment method.

• If full payment is not received by the due date, your reservation may be canceled, and any deposits may be forfeited.

3. Cancellation and Refunds

• All cancellations must be made in writing to Cruisesupportbooking and are subject to the terms and conditions of the specific cruise line.

• Cancellation fees may apply, and any deposit made is non-refundable unless the cruise line offers a refund as part of their policy.

• Refunds will be processed in accordance with the cruise line’s cancellation policy and may take up to 90 to process.

• For cruises booked with special promotions or discounted rates, additional cancellation restrictions may apply.

4. Travel Insurance

• We strongly recommend purchasing travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, or delays. Travel insurance is available through Cruisesupportbooking and third-party providers.

• Cruisesupportbooking is not responsible for any loss, damage, or additional expenses incurred due to events outside our control, including but not limited to natural disasters, pandemics, or changes in government policies.

5. Travel Documents

• It is the responsibility of the traveler to ensure they have valid passports, visas, and any other necessary travel documentation required for their cruise.

• We advise checking the specific cruise line's entry requirements for each port of call, as they may vary.

• Cruisesupportbooking is not liable for any issues related to travel documents.

6. Cruise Line Policies

• All cruises are subject to the terms and conditions set by the cruise line. We act as an intermediary between the customer and the cruise line, and we are not responsible for the actions or policies of the cruise provider.

• Cruise itineraries, schedules, and ports of call are subject to change due to weather conditions, mechanical issues, or other unforeseen circumstances.

7. Responsibilities of the Traveler

• Travelers are expected to adhere to all laws, regulations, and guidelines set by the cruise line, ports of call, and authorities.

• Cruisesupportbooking is not responsible for any injury, loss, or damage to personal property that occurs during the cruise.

8. Special Requests

• Special requests (e.g., dietary requirements, cabin preferences, etc.) should be made at the time of booking.

• While we will make every effort to fulfill special requests, these are subject to availability and the cruise line’s policies.

9. Limitation of Liability

• Cruisesupportbooking acts solely as an agent in arranging travel services for the customer. We are not liable for any acts, errors, or omissions of the cruise line or any other third-party suppliers.

• Our liability is limited to the amount paid for the booking, excluding any additional services such as insurance, excursions, or upgrades.

10. Privacy and Data Protection

• We value your privacy and protect your personal data according to our Privacy Policy, which outlines how we collect, use, and protect your information.

• By booking through Cruisesupportbooking, you consent to the collection and use of your personal information as detailed in our Privacy Policy.

11. Governing Law

• This Agreement is governed by and construed in accordance with the laws of the state of New Jersey, United States.

• Any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in New Jersey.

12. Modifications

• Cruisesupportbooking reserves the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to customers in advance.